IT expert questions etisalat explanation on BlackBerry fault

A number of BlackBerry users have complained that etisalat is citing a “wiping” or formatting of the phone as a solution, which leads to complete data loss.

Dubai: Etisalat’s explanation for problems experienced by Blackberry subscribers in the UAE after a “performance enhancing” patch was downloaded is “far from the reality of the situation,” said the IT expert who first discovered the glitch.

A patch issued by the telecoms company for BlackBerry users last week caused many subscribers to experience severe battery drainage and heating of their devices.

Doha-based computer programmer Nigel Gourlay, had claimed the draining was caused by hidden software in the patch that intercepted the user’s communication.